ΕΣΠΑ

Returns

Return Policy

Right of return / replacement. In case of a real defect or lack of agreed quality, the buyer is entitled alternatively without charge of a) repair of the product or b) replacement or c) reduction of the price proportional to the defect.

The consumer has the right to demand without charge the correction or replacement of the product if:

  • The order is executed incorrectly, ie an item other than that of the order is delivered or the wrong quantity or defective product or damaged packaging.
  • The consumer should contact the store within 48 hours of receiving the product by phone 2441022132 or by mail pospotikis.kosmimata@gmail.com , in order to identify the problem and approve its return.
  • If it is a product that does not correspond to the order, it has not been used and is in its packaging in the condition in which it was received.
  • In any case, the product must be returned with all the original accompanying documents (purchase receipt, warranty, instructions for use) and in its original packaging.
  • Returns are made with the postal company that will indicate the store to customers and at the expense of the store.

Το κατάστημα “ΠΟΣΠΟΤΙΚΗΣ” δε φέρει καμία ευθύνη για τυχόν απώλεια ή φθορά του προϊόντος κατά τη μεταφορά της επιστροφής.

In case the products are returned damaged or incomplete, the “POSPOTIKIS” store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally offset his claim against the claim the customer’s.